Step Two: Managing Emotions
Bad days are inevitable to any human. That is why empathy and managing emotions at work are so important. if we do not manage our emotions we can experience emotional hijacking, incivility, and frustration. When we manage our emotions we can start to have difficult conversations. Its understandable to have bad days and want to react with negative emotions, but work is not a place to let it out. Expressing your frustrations at work could negatively effect other team members productivity or effect your own work performance. Both will lead to bigger consequences. Having emotional intelligence is easy but consistent work on it is a must. Domains to having emotional intelligence is self awareness, self management, empathy and relationship management. Each one of these domain can have specific goals to improve. For example, if a team member want to improve their self awareness could be more aware of their triggers at work or sharing to others when they are f...